Overview

Client: HVAC & plumbing supplier
Catalog: 15,000+ SKUs
Customers: Contractors, technicians
Challenge: Urgent orders + hard-to-find products

Problem

• Technicians needed parts quickly on-site
• Orders came through calls and emails
• Products were difficult to find by compatibility/specs
• Repeat orders were manual and slow

What We Built

• Spec-based search & filtering system
• Quick reorder flows for common parts
• Account-based pricing visibility
• Mobile-friendly ordering experience

Outcome

• Faster ordering for field technicians
• Reduced reliance on phone orders
• Improved product discovery

Key Takeaway

In HVAC, speed of finding and ordering parts directly impacts revenue.

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