Overview

Client: Safety & PPE distributor
Catalog: 5,000+ SKUs
Customers: Businesses ordering consumables
Challenge: High-frequency repeat orders

Problem

• Customers repeatedly ordered the same products
• Orders placed via email or phone
• No easy way to reorder standard items
• Manual workload for internal teams

What We Built

• Reordering system (saved lists, order history)
• Quick order flows for repeat purchases
• Simplified catalog navigation
• Account-based pricing

Outcome

• Faster repeat ordering
• Reduced manual processing
• Improved customer experience

Key Takeaway

For consumables, the easier it is to reorder, the more customers buy.